Refund policy

Eligibility

Paid enrollments in Microcloudops Digital cohorts and workshops may qualify for a refund when requested in writing before the stated cutoff and when access credentials have not been broadly shared outside the licensed seats.

Timeframe

For multi-week studios, full refund requests must arrive at least seven calendar days before the first live session. For two-day workshops, requests must arrive at least three calendar days before the start date.

Full and partial refunds

If you cancel within the timeframe above and materials have not been released, we issue a full refund of tuition paid. After materials release or after the first live session, we may offer a partial refund of up to 40% at our discretion when serious scheduling conflicts arise, less any non-recoverable facilitator costs.

Non-refundable items

Third-party exam fees (if any), custom private workshops already delivered, and downloadable template packs sold separately are non-refundable once delivered.

Refund process

Email hello@microcloudops.digital with your full name, invoice number, program name, and reason. We confirm receipt within two business days and outline next steps.

Processing time and method

Approved refunds are returned to the original payment method within 10–15 business days. Bank transfers for Korea-issued invoices follow the same window after approval.

Cancellation by us

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra tuition.

Exceptions

Statutory rights that cannot be waived under Korean consumer law remain available. Documented medical emergencies may be considered outside the standard window on a case-by-case basis.

Contact for refund requests

hello@microcloudops.digital · +82-2-732-2652 · 43-8, Doryang 2(i)-dong; Gumi-si; Gyeongsangbuk-do; Korea